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April 2017

Burnt by insurers after our house went up in smoke

By |2017-12-30T11:39:25+00:00April 17th, 2017|Industry News|

Telegraph Burnt by insurers after our house went up in smoke - Telegraph Always make sure you have adequate buildings cover. Factor in costs such as up to £20,000 for six months or more of scaffolding around your building, or 10pc of rebuilding costs for a surveyor’s professional fees. If in doubt, look [...]

How insurance firms are learning to read our minds

By |2017-12-30T12:05:34+00:00April 17th, 2017|Industry News|

Lucy Burton, Telegraph - 2 April 2017 • 9:40pm Tedious phone calls and monotonous meetings could vanish when making an insurance claim, if British insurers’ attempts at teaching staff how to bond with customers pay off. By the end of this year, all of Direct Line’s 7,500 client-facing staff will be taught how to [...]