Introducing our innovative Building Repair Network (BRN) Qi Repair. BRN’s are not new to the market, however Qi Repair has been conceived as a robust and well managed service taking BRN’s to a much higher level.
Through Qi Repair we have established a network of approved contracting partners over a period of 20+ years that are dependable, efficient and professional. This allows us to manage and maintain a fully serviced reinstatement provision that, in line with all our services is totally flexible to meet our client’s requirements and demands.
Our network
Continual management and control of Qi Repair partners is paramount to the success of our business. A fully auditable due diligence process is in place to not only engage our partners but to continue their working relationship with Qi Repair on a regular basis.
Our Qi Repair partners are assisted with a suite of sophisticated management reports that provide data and league tables concerning the contractor’s performance, all controlled directly through Qi Hub services. Customer satisfaction is a key area of focus and one that we are determined to lead the market in.
Qi Repair benefits from perfectly dovetailing into the suite of services offered by Qi Claims Group or can work directly for insurers or our clients on an individual basis.
3,000 families affected with anaverage claim cost of £50,000
ABI (Storm Desmond 2016)
Every day, insurers pay out £12.5 million in property claims
ABI (2015)
2015 Domestic property insurance claims, by type of claim
ABI
Please note, percentages are based on value of claim
“Communication, attention to detail and workmanship was just as I wanted it, I couldn’t have done it better myself”
Mr G — Northampton
“Once my contractor took the claim over I didn’t need to contact my insurance company any more. They dealt with all the details and showed me where to choose all my materials. I would recommend their service to all my friends.”
Mrs D — Stockport
If the insured suffers from a fire or flood event, it is unlikely that they will understand the complexities of undertaking the reinstatement works and the timescales involved. The Qi Repair network are professionals at reinstatement and are well versed in managing the expectations of multiple parties which may include Building control, the local planning or conservation authorities as well as the customer. Used to working to tight timescales and challenging conditions, we plan for all eventualities and with the expectation of a win – win for the customer and Insurer.
We understand communication is important and provide a multi-tiered reporting structure so all interested parties know what is happening and when.
