At Qi Claims Group we offer a totally fresh and exciting
claims management proposition called Qi Hub.
With embedded client management philosophies running right through the core of our business offering, Qi Hub is committed to making any proposition completely flexible and ready to be shaped to our individual client needs. We feel that there really is no other product on the market that allows complete flexibility whilst retaining the professional and technical core values within the business ethos.
In our hands the claim journey runs efficiently, professionally and totally within the guidelines required by our individual clients. Qi Hub is here to uphold the values and requirements of our clients whilst ensuring the skill-set and ability our business contains is at the forefront of all the services we ultimately deliver.
Our exciting claims management proposition offers:
- Experienced Insurance professionals
- Focus on claim life-cycles
- Flexibility to shape to most client requirements
- Senior management that collaborates directly with all parts of the business
- Innovative claims control philosophies
Customer Service
A 2016 study shows that 63% of customers like it when suppliers offer new products – Vision Critical 8 out of 10 customers rate our performance as 9/10 or 10/10
8 out of 10 customers rate Our performance as 9 /10 or 10/10
A 2016 study shows that 63% of customers like it when suppliers offer new products — Vision Critical
“In this time of indifferent customer service it is a delight to have had the outstanding support from your professional team during this most challenging time. I know that I had demanding expectations following the fire but you all knew your job and how the process worked and were able to support me through. The regular update calls, even when I was abroad, was a comfort to me, providing reassurance. I can’t commend Qi Claims highly enough and although I hopefully won’t have need to use their services too often, would recommend as an example to all.”
Mrs T — Portsmouth
We are used to and experienced in, managing the entire insurance claim process from end to end with the demands expected of both our clients and customers. From the first notification of loss, through to the customer signing off their satisfaction and initiating the comprehensive guarantee period, we know what we’re doing and what the customer wants.
We also recognise many of our clients are governed by regulatory bodies such as the Financial Conduct Authority (FCA), which we are also affiliated to and for this reason our processes are fully FCA complaint.
In the event of any level of dissatisfaction, the matter is referred to a dedicated member of the Customer Care team until all issues are resolved to the full satisfaction of the policy holder.
